Jira Service Management

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We're excited to release this add-on product on Atlassian Guard Premium. it is designed specifically for Atlassian Guard Premium users to connect Jira and Confluence Data Center while enabling a range of Atlassian Guard Premium features. Integrating Atlassian Guard Premium with Data Center products allows you to safeguard your data while effectively detecting and responding to information security threats across your organization.</p>\n<p>The use of Atlassian Guard Premium with Atlassian Data Center products will require data ingress and egress from Atlassian Cloud and Data Center, which may contain user generated content and personal information.</p>","callToAction":"Atlassian Guard Premium Integration for Data Center Beta Program","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[1],"key":""},{"id":"43","name":"Bulk Edit APIs - Early Access Program","descriptionHtml":"<h3><a name=\"Atthistime%2CwearenottakinganynewregistrationsforBulkEditAPIsEAPandtheprogramisconcluded.CustomerscanexpecttheBetaversionverysoon.\" target=\"_blank\"></a>At this time, we are not taking any new registrations for Bulk Edit APIs EAP and the program is concluded. Customers can expect the Beta version very soon.</h3>","callToAction":"Bulk Edit APIs - Early Access Program","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"92","name":"Confluence Data Center Rovo Connector Beta Program","descriptionHtml":"<h4><a name=\"ThankyouforyourinterestintheBetalaunchoftheConfluenceDataCenterconnectorforRovo%21\" target=\"_blank\"></a>Thank you for your interest in the Beta launch of the Confluence Data Center connector for Rovo!</h4>\n<p>This is a Beta launch for the Confluence Data Center connector for Rovo, a powerful feature designed to centralise your organisation’s knowledge across both Data Center and Cloud sites. Empower your teams to streamline their workflows through easy access to their work with Rovo.</p>","callToAction":"Confluence Data Center Rovo Connector Beta Program","introHtml":"","icon":10564,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"56","name":"Financial Service Addendum Customers","descriptionHtml":"<p>This form is only for Customers who have entered into the Financial Services Addendum to subscribe to receive notifications from us regarding changes to our data hosting providers. If you have not entered into a Financial Services Addendum, <b>do not</b> complete this form, and instead use the <a href=\"https://privacy.atlassian.net/servicedesk/customer/portal/1/group/1/create/39\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Notice of updates to Atlassian's legal terms and list of sub-processors form</a>.</p>\n<p>To subscribe, you must (1) include an email address under “Email confirmation to,”* and (2) click “Send.”</p>\n<p><sub>*If you are logged in on this portal, you will not see an option to include an email address. Instead, your log-in email will be subscribed. To include another email address, you should log out of the portal and then fill out the form.</sub></p>","callToAction":"Financial Service Addendum Customers","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[1],"key":""},{"id":"46","name":"Life-Like Tenant for Apps Customer Consent Form","descriptionHtml":"<h5><a name=\"Pleasereviewthedisclosurebelowbeforesigningupforthe%26quot%3BLifeLikeTenant%26quot%3Bprogram.\" target=\"_blank\"></a>Please review the disclosure below before signing up for the \"Life Like Tenant\" program.</h5>","callToAction":"Life-Like Tenant for Apps Customer Consent Form","introHtml":"","icon":10562,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"48","name":"Life-Like Tenant for Apps Partner Consent Form","descriptionHtml":"<h5><a name=\"Pleasereviewthedisclosurebelowbeforesigningupforthe%26quot%3BLifeLikeTenant%26quot%3Bprogram.\" target=\"_blank\"></a>Please review the disclosure below before signing up for the \"Life Like Tenant\" program.</h5>","callToAction":"Life-Like Tenant for Apps Partner Consent Form","introHtml":"","icon":10562,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"31","name":"Life-Like Tenant program","descriptionHtml":"<h3><a name=\"TheLifeLiketenantprogramnowsupportsapps%21Pleasedonotsubmitthisform%3Binstead%2Cclicktheformlinkedheretojoin.https%3A%2F%2Fprivacy.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Fgroup%2F1%2Fcreate%2F46\" target=\"_blank\"></a>The Life-Like tenant program now supports apps! Please do not submit this form; instead, <a href=\"https://privacy.atlassian.net/servicedesk/customer/portal/1/group/1/create/46\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click the form linked here to join.</a></h3>","callToAction":"Life-Like Tenant program","introHtml":"","icon":10562,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"24","name":"Marketplace Partner Agreement","descriptionHtml":"<p>Thank you for being an Atlassian Platform Partner! We need you to agree to and accept our standard Marketplace Partner Agreement so that we can grant you access to our Partner Portal.</p>\n<p>Please review the Marketplace Partner Agreement before continuing.</p>\n<p>Note: A Business/Company email must be provided for the consent terms to be valid.</p>","callToAction":"Marketplace Partner Agreement","introHtml":"","icon":10561,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[1],"key":""},{"id":"39","name":"Receive notice of updates to Atlassian’s legal terms and list of sub-processors","descriptionHtml":"<p>This form allows you to subscribe to receive notifications from us regarding changes to our legal terms (including our legal policies) and our list of sub-processors.</p>\n<p>To subscribe, you must (1) include an email address under “Email confirmation to,”* (2) check one or both boxes under “Email Lists” and (3) click “Send.”</p>\n<p><sub>*If you are logged in on this portal, you will not see an option to include an email address. Instead, your log-in email will be subscribed. To include another email address, you should log out of the portal and then fill out the form.</sub></p>","callToAction":"Receive notice of updates to Atlassian’s legal terms and list of sub-processors","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"57","name":"Rewatch to Loom Migration","descriptionHtml":"<p>Thank you for your interest in migrating your content from Rewatch to Loom. Learn more about the Rewatch export process and what the export file may contain at the <a href=\"https://help.rewatch.com/en/articles/9834673-export-your-videos-and-data\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Rewatch Help Center </a>.</p>\n<p>Please note that this form can only be completed by a Loom Workspace Admin.</p>","callToAction":"Rewatch to Loom Migration","introHtml":"","icon":10571,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"55","name":"Rovo Dev Agents Lighthouse Program","descriptionHtml":"<h5><a name=\"ThanksforyourinterestintheRovoDevAgentsLighthouseProgram\" target=\"_blank\"></a>Thanks for your interest in the Rovo Dev Agents Lighthouse Program</h5>\n<p>We're excited to introduce you to AI Agents for your software development teams. These Agents can help your team with:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Writing detailed coding plans based on your Jira work items.</li>\n <li>Generating code based on your work items, coding standards, and other knowledge in Jira and Confluence.</li>\n <li>Automatic pull request reviews to improve your code and make sure requirements have been met.</li>\n <li>Diagnosing failed builds and deployments.</li>\n</ul>","callToAction":"Rovo Dev Agents Lighthouse Program","introHtml":"","icon":10570,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[1],"key":""},{"id":"59","name":"Talent Beta Program","descriptionHtml":"<p>We're excited for you to join Talent Beta Program. As a participant, you will also have the opportunity to work closely with our product team, give feedback on the direction, and shape the future of workforce planning with Atlassian.</p>\n<p>As a beta participant you will get access to features that help you:<br> 1. Ensure the right people are working on your most important strategies<br> 2. With a clear view of your talent, understand your hiring needs and plan for your future workforce<br> 3. Get the insights to act fast and solve hotspots across your teams</p>\n<p>In the future we expect that leaders like you will use Talent to ensure that their talent aligns to strategic priorities so they can forecast, model, and shape their workforce into what they need to execute their strategy.</p>","callToAction":"Talent Beta Program","introHtml":"","icon":10562,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[1],"key":""},{"id":"58","name":"Thank you for your interest in the beta launch of the Development hub!","descriptionHtml":"<p>We are excited to invite you to participate in the closed beta of the new Development Hub in Jira.</p>\n<p>The Development Hub aims to offer engineering leads—engineering managers, team leads, and tech leads—a central place to gain insights into the team's work and performance. By delivering actionable recommendations on the most impactful tasks, the Development Hub also helps proactively identify and resolve potential delivery bottlenecks.</p>\n<p>This exclusive opportunity allows you to experience the new feature and provide your invaluable feedback to help shape its future.</p>\n<p>Please provide your details below, and we will contact you as soon as we determine your eligibility for the beta program.</p>","callToAction":"Thank you for your interest in the beta launch of the Development hub!","introHtml":"<p>Consent request for beta launch of Development Hub</p>","icon":10520,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"42","name":"Accept Jira Align Terms for Early Access Program Capabilities","descriptionHtml":"<h5><a name=\"ThankyouforexpressinginterestinthisEarlyAccessProgram%28EAP%29topilotnewJiraAligncapabilities%21ThisformistobecompletedbyanAtlassianOrganizationAdmin.Weneedyoutoagreetoandaccepttermsbelow.Oncethisformiscompleted%2C...\" target=\"_blank\"></a>Thank you for expressing interest in this Early Access Program (EAP) to pilot new Jira Align capabilities! 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We need you to agree to and accept the promotion’s terms and conditions (“Terms”) before we can help provision JSM on your existing site.</p>\n<p><b>Please review the Terms below before continuing.</b></p>\n<h3><a name=\"JiraServiceManagementSmallTeamsPromotionTermsandConditions\" target=\"_blank\"></a>Jira Service Management Small Teams Promotion Terms and Conditions</h3>\n<p>These are the terms and conditions that govern how the Jira Service Management (JSM) Cloud Promotion (the “Promotion”) will operate. In these terms and conditions, “we,” “our,” and “us” refer to Atlassian Pty Ltd (ABN 53 102 443 916), the sponsor of this Promotion. “Atlassian” means Atlassian and its affiliates. “You” refers to an eligible Promotion participant.</p>\n<h5><a name=\"PromotionDescription\" target=\"_blank\"></a>Promotion Description</h5>\n<p>During the Promotion, participants that comply with certain eligibility requirements will have the opportunity to purchase up to ten (10) agents on a JSM Cloud Standard plan for up to twelve (12) months (“Offer Period”) for $0.</p>\n<h5><a name=\"StartandEndDates\" target=\"_blank\"></a>Start and End Dates</h5>\n<p>The Promotion starts at 10:00am GMT on December 8, 2022, and ends at 12:00am GMT on March 31, 2023 (“Entry Period”).</p>\n<h5><a name=\"Eligibility\" target=\"_blank\"></a>Eligibility</h5>\n<p>You are eligible to participate in this Promotion if you meet the following requirements:</p>\n<ul class=\"alternate\" type=\"square\">\n <li><b>You</b> purchase up to 10 agents on a JSM Cloud Standard plan during the Entry Period for up to 12 months</li>\n <li><b>You</b> create an account of Jira Service Management Cloud by submitting a sign-up form for a Standard edition at a monthly or annual subscription term (see below for more details)</li>\n <li><b>If you are a new customer or an existing customer with an existing Jira Service Management account (trial, free, or paid)</b>, you must sign up for a Jira Service Management account under a new site (unless otherwise agreed by Atlassian) and your subscription term is monthly</li>\n <li><b>If you are an existing customer without an existing Jira Service Management account (trial, free, or paid)</b>, you can sign up for a Jira Service Management account under your existing site or a new site. If you sign up under your existing site, your subscription term will align with the subscription term of the other Atlassian product(s) you subscribe to under that site (i.e., monthly or annual). If you sign up under a new site, your subscription term is monthly.</li>\n</ul>\n<h5><a name=\"OtherTermsandConditions\" target=\"_blank\"></a>Other Terms and Conditions</h5>\n<p>Unless canceled prior to the end of the Offer Period, your subscription to JSM will automatically renew at the same subscription level and at the JSM Cloud prices at time of renewal. Atlassian will provide notice of this via email, no later than thirty (30) days prior to the end of the Offer Period. If a valid payment method is not available at the time of renewal, Atlassian will commence the dunning process, which will include email reminders to pay. If no payment is received fourteen (14) days after the renewal date, Atlassian will delete your account of Jira Service Management.</p>\n<p>Exceeding 10 agents, downgrading the plan (to Free), or upgrading the plan (to Premium or Enterprise edition) at any time during the Offer Period will result in an immediate termination of the Promotion and you being responsible for the use of JSM Cloud products (at the current rates) from the date of the Promotion termination through the end of the current subscription term. Unless the JSM Cloud products are terminated, the JSM Cloud products will automatically renew at the current rates at the end of the subscription term. This Promotion may not be combined with any other Atlassian promotion, incentive or similar.</p>\n<p>By participating in this Promotion you also agree:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>To accept and abide by these terms and conditions;</li>\n <li>If you are accepting the terms of this Promotion on behalf of your employer or another entity, you represent and warrant that you (1) have read and understand these terms, (2) have full legal power and authority to bind your employer or such entity to these terms and (3) agree to these terms on behalf of the party you represent. Please do not accept these terms (by clicking “I agree” or any similar button or checkbox) if you do not have the legal authority mentioned above; and</li>\n <li>In addition to these terms and conditions, your use of Atlassian products is governed by the Atlassian Cloud Terms of Service (available at <a href=\"https://www.atlassian.com/legal/cloud-terms-of-service\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.atlassian.com/legal/cloud-terms-of-service</a>).</li>\n</ul>","callToAction":"“End BSM Now” Promotion Terms","introHtml":"","icon":10560,"iconUrl":"https://privacy.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"4":[22],"6":[56],"1":[31,46,48,24,21,39,43,45,53,54,55,56,57,58,59,92,125,158],"5":[39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ad3830b-38cd-3f2d-9607-ca136d5b7b17","appLinkName":"System 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